How to Submit a Complaint

If you have a concern about a speech-language pathologist or audiologist registered in another province or another health care professional in Alberta, please contact the appropriate regulatory body. If the person you have a concern about is not registered with ACSLPA, or any other regulatory body, but they provided you with a health service, please contact the Complaints Director to discuss whether the person is practicing without proper registration.

The College can accept complaints about speech-language pathologists or audiologists who are registered with ACSLPA, known as regulated members. The College can also accept complaints about speech-language pathologists or audiologists who were previously registered with ACSLPA if it has not been more than two (2) years since they were registered.

Any person may file a complaint about a speech-language pathologist or audiologist. This could include if you are a: Current or past client or patient; Family member, parent, friend or guardian of a client or patient; Colleague, co-worker or other regulated health care professional; Member of the public; or Employer. Any complaint that is submitted will be received, and acted upon, through the complaint process described in Part 4 of the Health Professions Act. If you are concerned about the practice of a speech-language pathologist or audiologist and wish to submit a complaint, please complete, sign and return the 'Complaint Form'.  [...]

The College will communicate with you via email, unless another form of communication is preferable to you, and is committed to providing updates at least every sixty (60) days.

Information collected as part of the complaints process will be used by the College for business and regulatory purposes and may be disclosed only in accordance with the Health Professions Act and the Personal Information Protection Act. This includes disclosure of relevant information in the complaint process to the speech-language pathologist or audiologist, such as the complaint form (and any information provided with the complaint) and information collected in an investigation, if applicable.

Yes, if the speech-language pathologist or audiologist is registered with ACSLPA. For more information on complaints about virtual care, please contact the Complaints Director.

Each complaint is unique and is addressed individually. The Health Professions Act has more than one possible outcomes including: Resolution, through a conversation or agreement Dismissal Hearing The complaints process cannot provide you: Money Directing a speech-language pathologist or audiologist to provide certain care to a patient or client Remedies or compensation that could be provided from a lawsuit in civil court Legal advice The College encourages you to seek legal advice if you wish to do so.

The complaint process can take anywhere from a few weeks to a few years depending on the circumstances and complexity of the complaint.

A “complainant” is the person who files a complaint. It is a formal term from the Health Professions Act. A complainant: Will be contacted by the Complaints Director to discuss the complaint and the complaints process. Will receive correspondence and status updates from the Complaints Director. If a complaint is investigated, may likely be interviewed and potentially provide documents. If a complaint goes to a hearing, may testify at the hearing. If a complaint is dismissed, may request a complaint review.

Yes, you can make a complaint about your concerns or on someone’s behalf. However, if you file a complaint, you will be considered the complainant.