You may submit a complaint to the College with, or without, talking to the speech-language pathologist or audiologist. The College encourages you to attempt to address your concerns with the speech-language pathologist or audiologist, or their employer, if you feel comfortable to do so.
Describe the incident(s) or your concerns. Provide the speech-language pathologist or audiologist’s name (and any other information you know about them). Provide your name, contact information, signature. You may also include documents or other relevant information with the complaint form.
No, the College cannot accept complaints about a facility, clinic, hospital, school or other organization. We encourage you to contact the facility directly. You can submit a complaint about the speech-language pathologist or audiologist who provided services at a clinic or school.
Please complete a separate complaint form for each speech-language pathologist or audiologist.
Filing a complaint is free of charge.
Yes, the College will provide a copy of the complaint form, and any information provided with it, to the speech-language pathologist or audiologist to make them aware of the complaint and the concerns alleged against them so they may respond. Before the complaint form is shared with the speech-language pathologist or audiologist, your contact information is protected.
The Health Professions Act requires a complaint to be in writing and signed. The College encourages you to complete the form provided on our website. You may also provide your concerns in writing via email, fax or mail in a letter to the Complaints Director. If you wish to discuss a concern or inquiry with the Complaints Director before submitting a complaint, please contact them here. In some cases, speech language pathologists or audiologists who are registered with ACSLPA, other regulated health care professionals or employers are required to submit a complaint. Please see our information on mandatory reporting for [...]
If you need help submitting a complaint, for example the help of a translator, interpreter, or aide, please contact the Complaints Director to discuss options together. Your friends, family or a lawyer may also be able to help you fill out the complaint form.
The College can only accept a complaint form if it includes your name and signature.
If you are unsure whether a speech-language pathologist or audiologist is registered with ACSLPA, please visit our Verify Registration webpage or contact the Complaints Director for assistance.
