What happens?

Once a complaint is submitted, it is reviewed by the Complaints Director. The Complaints Director is an employee of the College who reviews, manages and addresses complaints. They are provided authority from the Health Professions Act to make certain decisions during the complaints process.  You will also receive a copy of the complaint made against you and the Complaints Director will contact you to discuss the complaint. The Complaints Director will provide notice to the complainant, and you, of the action taken. There are many possible actions, and each depends on the facts, circumstances and complexity of the complaint. The Complaints Director may: [...]

Once a complaint is submitted, it is reviewed by the Complaints Director. The Complaints Director is an employee of the College who reviews, manages and addresses complaints. They are provided authority from the Health Professions Act to make certain decisions during the complaints process. After reviewing the complaint, the Complaints Director will contact you to discuss the complaint and your concerns. The Complaints Director will provide notice to you, as complainant, and the speech-language pathologist about the action taken. There are many possible actions, and each depends on the facts, circumstances and complexity of the complaint. The Complaints Director may: Encourage you and [...]