A client and family centered approach is expected in service provision:

Client & Family-Centered

Expert offers knowledge, expertise, and recommendations; client is responsible for analyzing and evaluating information offered by expert and making informed decisions about their own care. Clients, as well as their families and care partners, may expect to be closely involved in their care, including decision-making processes and formal decisions.

Expert Focused

Expert is responsible for imparting knowledge and making decisions; client is responsible for accepting the knowledge shared and decisions made about their care by the expert.

In client and family centered care, clients and families define their ‘family’ and determine how they will participate in care and decision-making.

Practicing client and family centered care requires the following skills, knowledge, and attitudes: